Content creation; content presentation (user experience design)
In the content creation process phase, the content is created first, the information product itself not yet. The results of the preceding planning process phase are an essential prerequisite for content creation. The results of the concept development process phase must be taken into account when creating content.
The content creation process phase includes all tasks that are necessary to determine, create and store the information. This includes content such as texts, graphics, tables, safety instructions, animations, films, audio or sensor technology.
The content creation process phase also includes the integration of existing or supplied content, quality assurance and localization or translation.
Thanks to the possibilities offered by new technologies, separation of content and output media has become the rule. Content created in a media-neutral way can be used for different output media. The result of content creation is converted into an information product in the subsequent process phases of media production and publication and distribution, which is made available to the user.
Quality assurance of the content of the information product
The content created must be subjected to quality assurance, e.g. by checking texts, presentation and structure, content and factual accuracy, adherence to the conceptual and editorial guidelines, consistency of the information with the product, the elimination of noise, compliance of external content with the predefined requirements.
The result of quality assurance is approved content that is suitable for use in media production.
- Quality assurance and quality management for information products, quality criteria, benefits (e.g. for translation, cost savings) and possible effects of a lack of quality assurance
- Quality problems in technical communication and their causes (e.g. translation before completion of the source text) and solutions
- Increasing quality through standardization (e.g. process standardization, editorial guidelines) and facilitating quality assurance
- Definition of information of particular relevance that is subject to stricter quality assurance measures (e.g. safety instructions and warnings, hazardous substances)
- Reviews (e.g. dual control principle, checklists, subject matter experts) and tools for content-related technical approval
- Continuous improvement process (e.g. lessons learned)
- Usability test (e.g. thinking aloud, usability lab)
- Review criteria for editing and review assignments
- Possibilities and limitations of proofreading (e.g. removal of ambiguities)
- Review of structure
- Checking content and text (e.g. spelling, grammar, style, terminology)
- Review of other editorial specifications and project-specific requirements (e.g. client, target group)
- Checking the presentation of content (e.g. tables, graphics, images) and the links between the content
- Content review (e.g. text, graphics, data, tables) for content approval
- Content review and release: procedure, scheduling and authorization (e.g. developers, experts)
- Forwarding of the information product for content approval (e.g. as a commentable PDF)
- Review of further conceptual specifications and project-specific requirements (e.g. target group)
- Content check for completeness, sufficient level of detail and conformity with standards
- Formal review of supplier documentation, feedback
- Review of service provider documentation, approval and feedback
- Checking certificates and declarations (e.g. existence and correct allocation) and release
- Comparison of product and product information
- Testing the information product (e.g. functional tests, field tests, usability)
- Forms of certification of the information product and approval by testing institutes
- Criteria for checking the content for release of the information product
- Criteria for the formal review for the release of the information product
- Organization of content and formal approvals
- Organization of serial release processes/parallel release processes