Content creation; content presentation (user experience design)
In the content creation process phase, the content is created first, the information product itself not yet. The results of the preceding planning process phase are an essential prerequisite for content creation. The results of the concept development process phase must be taken into account when creating content.
The content creation process phase includes all tasks that are necessary to determine, create and store the information. This includes content such as texts, graphics, tables, safety instructions, animations, films, audio or sensor technology.
The content creation process phase also includes the integration of existing or supplied content, quality assurance and localization or translation.
Thanks to the possibilities offered by new technologies, separation of content and output media has become the rule. Content created in a media-neutral way can be used for different output media. The result of content creation is converted into an information product in the subsequent process phases of media production and publication and distribution, which is made available to the user.
Information procurement and selection
The information that forms the basis for content creation can be obtained using various methods. In order to do this effectively and efficiently, a process for implementation must be planned and organized and the technologies used for this must be made available.
The information obtained must be evaluated for its relevance and selected accordingly.
As a result of this process step, the information required for content creation is available.
- Processes and process steps of information procurement (e.g. push or pull)
- Processes for obtaining information from internal or external information suppliers, at interfaces between departments and between different responsibilities or functions
- Technologies for the provision and procurement of information (e.g. ERP systems, CMS, wiki, file and server systems, email)
- Information procurement (e.g. single source of truth; online, paper-based, by telephone, in person)
- Problems in obtaining information (e.g. time management, availability of information) and possible solution strategies
- Research practices in technical contexts (e.g. questioning techniques, interview techniques, etc.)
- Question strategies and question types (e.g. open, closed, W-questions) for information-gathering objectives
- Follow-up on information gathering (e.g. structuring results, e.g. using mind mapping), filing and archiving
- Information selection (e.g. use cases, customer journey)
- Criteria for the preparation of information (e.g. perspective, depth of information, level of detail)
- Preparation of information (e.g. selection, evaluation, weighting, reliability)