15. July 2026 | tekom Israel
When Good Docs Give Wrong Answers: Writing for AI and Human Readers
Event information | Registration
When Good Docs Give Wrong Answers: Writing for AI and Human Readers/Jeff Klein
It isn't about bad writing - it's about a new demand on good writing.
Your documentation is good. A human reads it and finds exactly what they need - so why does an AI assistant, reading the same docs, confidently give users the wrong answer?
AI doesn't read documentation the way humans do, and writing that works beautifully for people can fall apart once an AI ingests it. This talk is about writing for both. We'll cover eight evidence-based heuristics for AI-ready content and demo a working assistant that scores your own topics against them - so you can see exactly where your docs serve human readers and AI alike.
Customer Connection in the Age of Information: Overload and Bot Armies/Miriam Lottner
Event information
- Date of the event
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15.07.2026 | 15:00
-
17:10
(Asia/Jerusalem (UTC +2))
15.07.2026 | 14:00 - 16:10 (Europe/Amsterdam, Berlin, Rom, Stockholm, Wien(Default)) - Event location
- The Thales Group (formerly Imperva)
- Speaker
- Jeff Klein, Documentation Manager at Imperva & Miriam Lottner, Program Lead at Noma Security
- Contact person
- Paula Stern
- Contact email
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paula@
writepoint.com - Download schedule
- Conditions of Participation
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With the registration and participation in the event you accept the conditions of participation for country organization events and information on data protection.
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