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FAIRterm 2.0: A Web Application for FAIR Terminology Management

This talk will focus on FAIRterm 2.0 which is the updated version of a web application developed to support the management of terminological data in accordance with the FAIR principles (Findable, Accessible, Interoperable, Reusable). The new release introduces improved functions for creating, curating, and disseminating terminology resources, ensuring alignment with international standards and promoting their long-term sustainability. We will show how the tool can benefit researchers and professionals in terminology, technical communication, and specialized translation by enhancing the visibility, accessibility, and reusability of terminological data.

AI-enabled technical content delivery

AI-enabled technical content delivery can be a real game changer in technical publications. Where technical publications are often presented as linear documents in PDF or on difficult-to-navigate websites, there is a clear demand from clients for more immersive, fully contextualized and targeted customer experience. Providing technical instructions through AI gives us the opportunity to offer better user experience compared to traditional documentation portals, also potentially increasing efficiency in manufacturing and field services. 

Unfortunately, there are still some common issues in AI-enabled content delivery, using technical publications as the source. Question is: how can we solve the lack of trustworthiness of AI-driven content delivery, increase the relevance of the content presented, and reduce the risk of providing the right instruction for the wrong machine? In my presentation, I will explain and demonstrate the role that technical communicators can play in preparing content for AI-driven content delivery. In addition, I will explain the role that technical communicators can play in the creation of the AI Agents that help prepare and maintain content and deliver it to the audience.

Kees van Mansom 
Technical Publication Services Lead Europe - Accenture

In 1991, I wrote my first technical instruction. The objective of the instruction was to prevent cold cracking in welding steel bridges. It was then, that I learned to put myself in the shoes of the user and to tailor my documentation to their specific context and requirements.

My main motivation – you could call it my purpose - has always been helping other people, and I feel at my best when working on solutions that have a positive impact on people’s work and life. Like the welding instruction that explained a new way of working on just 4 pages, allowing welders to deliver bridges that can stand for over a 100 years.
 

Fast forward >30 years and I find myself now building bridges in organizations, innovating the way Technical Publications are developed and used. Though my role has changed over time, deep in my heart I am still that technical writer: combining innovation, storytelling and writing to design and explain innovative solutions.
As a leader in technical publications, I help my clients in transforming their technical publication processes using state-of-the-art technology and introducing innovations. By constantly challenging the status quo, I drive changes that have a real impact on people, processes and technology.

How to use Use-Lab in assessments

You can assess your information products in a myriad of ways, depending on what you want to know – regulatory compliance, aesthetics, understandability? In this meeting we’ll deep-dive a few methods that Use-Lab often uses in assessments to better understand how to get the most out of an evaluation. We look forward to an interactive session in which participants vote for the methods they are most interested, or perhaps the aspects of the information products they most want to evaluate, and then look at those methods. Stephanie will bring examples to the session, but participants are welcome to come with examples of their own as well.

As a project manager at Use-Lab GmbH, Stephanie Schwenke designs studies to help manufacturers learn how well "real people" can work with their products and what they can do to make those products better. A strong love of the written word has a led to a special focus on technical documentation and in particular instructructions for use; a background in psychology (B.Sc., Universität Freiburg) and cognitive science (M.Sc., Universität Freiburg) proves useful in developing methods for testing documents in a way that keeps participants engaged and provides useful information for the authors.