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Making Your Chatbot Smart with Intelligent Content

Alex Masycheff

Abstract

Chatbots are becoming an increasingly popular delivery channel for many types of content, including customer support, marketing, and pre-sales. To make the chatbot scalable, helpful, and smoothly integrated into the content ecosystem of your organization, you need to feed the chatbot with the right content prepared in the right way.

We’ll discuss:

  • Why most of traditional chatbots are not scalable and expensive to maintain
  • Why structured content is a must have component for a chatbot, but structured content alone is not sufficient
  • How an ontology can make the chatbot scalable and proactive
  • What additional value a chatbot can create for your customers
  • What practical steps can help you prepare your content for a chatbot

 

Details

starting time
13/02/20 | 11:00 clock
ending time
13/02/20 | 12:00 clock
Time zone
Europe/Berlin
Host/Hosters
tekom Belgium
To registration

Speaker

Alex Masycheff

Alex Masycheff

Alex Masycheff is a CEO of Intuillion Ltd. that develops solutions for managing, automating, and delivering content. Alex has been in the content industry for 25+ years. He lead implementation of XML-based solutions in many companies, including Kodak, Siemens, Netgear, and EMC. Alex believes that a combination of structured content, AI, and NLP can provide users not only with precise answers on direct questions, but navigate them through the opportunities that the users don’t even realize that they exist.