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Analytics and Tech Doc: The Dawn of a New Era
Fabrice Lacroix
Abstract
Understanding how product documentation is consumed can fuel your company with data that has the potential to transform operations and impact strategic decisions. To gain this insight, you need to change the way you track and mine the behavior of users when they search, read and interact with your technical content. By combining the latest delivery, text-mining and analytics technologies, you will transform tech content into a sensor and its delivery into a data generator. You will thereby unleash a tremendous potential of information innovation.
Details
- starting time
- 05/06/18 | 10:00 clock
- Time zone
- Europe/Berlin
- Host/Hosters
- tekom France
- Recording
- Recording available only to logged-in members.
learning objectives
After reviewing the flaws of the "old" approaches to content analytics, we will study how to properly capture the interactions of users with content. We will also explore the different levels of value that we can derive from modern delivery, text-mining and analytics technologies. We will see how those new technologies can multiply the value of tech content.
Speaker
Fabrice Lacroix
Fabrice Lacroix is a serial entrepreneur and a technology pioneer. He has been working for 25 years on the development of innovative solutions around search technology, content enrichment and AI. He is the founder of Fluid Topics, the leading Content Delivery Platform that reinvents how users search, read and interact with technical documentation.