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Analytics and Tech Doc: The Dawn of a New Era

Fabrice Lacroix

Abstract

Understanding how product documentation is consumed can fuel your company with data that has the potential to transform operations and impact strategic decisions. To gain this insight, you need to change the way you track and mine the behavior of users when they search, read and interact with your technical content. By combining the latest delivery, text-mining and analytics technologies, you will transform tech content into a sensor and its delivery into a data generator. You will thereby unleash a tremendous potential of information innovation.

Details

starting time
05/06/18 | 10:00 clock
Time zone
Europe/Berlin
Host/Hosters
tekom France
Recording
Recording available only to logged-in members.

learning objectives

After reviewing the flaws of the "old" approaches to content analytics, we will study how to properly capture the interactions of users with content. We will also explore the different levels of value that we can derive from modern delivery, text-mining and analytics technologies. We will see how those new technologies can multiply the value of tech content.

Speaker

Fabrice Lacroix

Fabrice Lacroix

Fabrice Lacroix is the founder of Antidot, the company that puts enterprise content to work. A serial entrepreneur, he has been working for 25 years on the development of solutions that help customers make the most of their content and enhance their operating efficiency.