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    • technische kommunikation 5/2003

      Gregor Schäfer: Help as from a book?

      The force of habit makes us take many things so much for granted, that we hardly ever question them. The "state of the technology" is the measure of  [...]

    • technische kommunikation 2/2003

      Martina Schweiger: Many roads lead to JavaHelp

      Java is now the established software-programming environment for web applications. The biggest advantages of Java-applications are their platform  [...]

    • technische kommunikation 5/2003

      Piet Westendorp: Moores Law of User Support

      Easy to operate devices hardly stand a chance in today’s market place. Consumers seem to want to buy more complex devices, which, in addition to their  [...]

    • technische kommunikation 1/2003

      Marc Achtelig: Built-in software assistants

      Twelve seconds and a maximum of three mouse-clicks are what it takes to get online-help for a problem. If the solution is still not found, most users  [...]