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Terms and Conditions

Conditions for Payment and Delivery

All prices for tekom and tcworld publications include the statutory value-added tax (VAT). In Germany, there are fixed retail prices for books. Orders made by private persons from all other European countries are billed with the current sales tax applicable in the country of the recipient. For book deliveries, shipping and handling costs are added. These are calculated based on the size, weight and destination of the shipment. You will be billed upon delivery. Please understand that we must ask non-members and non-paying members to pay the respective invoice amount in advance. In this case, billing takes place immediately, and the resulting invoice is payable immediately and without deduction. Shipment follows directly after receipt of payment.

Cancellation Policy

You have the right to cancel the order within fourteen days without stating a reason. The cancellation period ends fourteen days after the date that you, or a third party named by you who was not involved in the delivery, have taken possession of the last item ordered. In order to effect cancellation, you must inform us:

Gesellschaft für Technische Kommunikation – tekom Deutschland e.V.
/ tekom Europe e.V. / tcworld GmbH

Rotebühlstraße 64
70178 Stuttgart
+49 711 65704-0
Fax +49 711 65704-99

in a clear declaration (e.g. a letter sent by mail, fax or email) of your decision to cancel the order. For this purpose, you may use the standard cancellation form below, though this is not mandatory. To meet the deadline for cancellation, it is sufficient to send notification before the expiration of the cancellation period declaring that you are exercising the right to cancel.

After Cancellation

If you cancel your order, we must refund to you all payments that we have received from you, including delivery costs (with the exception of any additional costs arising from a form of delivery you may have chosen other than the most inexpensive, standard delivery that we offer), without delay and, at the latest, within fourteen days from the date we received your cancellation notification for this order. We will use the same payment method for this refund that you used in the original transaction, unless a different method was expressly arranged with you; under no circumstances will you be charged anything due to this refund. We can withhold the refund until we have received the goods, or until you provide proof that you returned the goods, whichever came first. You must send the goods back or hand them over to us without delay and, in any event, at the latest within fourteen days from the date on which you informed us of the cancellation of your order. The deadline is met if you send the goods before expiration of the fourteen-day period. You bear the immediate costs of the return of the goods. You are only liable to pay for any possible loss in value of the goods if this loss in value can be traced back to any handling by you that was unnecessary to ascertain the condition, properties or functionality of the goods.

Data Protection

In view of the regulations in the Federal Data Protection Act, we hereby inform you that your personal data is being collected, stored and used by tekom Deutschland e.V. / tekom Europe e.V. / tcworld GmbH for purposes of order fulfillment. Until such time as you revoke your consent, you declare that you agree to be contacted by tekom / tekom Europe and tcworld GmbH by email, in writing or, in special cases, by telephone to inform you about new publications, events and training programs. You may revoke your consent in writing to tekom Deutschland e.V. / tekom Europe e.V. / tcworld GmbH, Rotebühlstraße 64, 70178 Stuttgart, GERMANY, or by fax at +49 711 65704-99 or by email (info(at)tekom.de).