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NEW Guidelines, 1. edition

Delivery of information for use in electronic form – eDoc

Magalie Baumgartner, Michael Fritz, Jens-Uwe Heuer-James, Viktoria Klemm, Claudia Klumpp, Jörg Michael, Roland Schmeling

A tekom Europe-wide survey in the year 2015 with more than 1,200 participants showed that legal requirements are often seen as the main reason for still delivering instructions for use in printed form instead of in electronic form. For this reason, tekom, with a team of over 20 experts from all relevant sectors, has drawn up a guideline that provides greater clarity on this issue. This guideline has now also been published in English.

In this guideline, tekom illustrates the current state of the art in the field of delivery information for use in electronic form. The guideline looks at the current legal requirements regarding the form of delivery,  shows an approach to creating a media concept based on use cases, and considers legal requirements.

Contents of the tekom guideline:

  • Reasons for reducing instructions for use in paper form
  • Legal requirements: Under which circumstances is paper legally required?
  • Framework advantages and disadvantages of delivering instructions for use in paper form or in electronic form
  • Creation of a media concept based on use cases
  • Recommended actions, in particular with regard to achieving  legal compliance in critical cases
  • References (European directives and regulations, standards)



Bibliografische Informationen

Delivery of Information for use in electronic form – eDoc
DIN A4, 54 pages, 1. ed. 2018, english, translated from the German ed. 2016/2018
ISBN 978-3-944449-51-7 (softcover)
ISBN 978-3-944449-68-5 (ebook PDF)

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