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Annual Book Series | Vol. 1

Year Book 2017

Isabelle Fleury

Year Books are a new publication series published by tekom Europe. On the first pages of this publication, we inform you about recent developments in tekom Europe and about country organizations.



This year, six of our ten country organizations introduce themselves and present some of their activities: tekom Belgium, tekom Bulgaria, tekom Danmark, tekom Magyarország, tekom Österreich and tekom Romania.

The main part of this year book is reserved for articles on current trends in technical communication. 




  • Preface (Isabelle Fleury)
  • Why Do Users Often Not Understand Manuals? (Jonatan Lundin)
  • Applying Software Development Principles of Information Architecture – An Introduction to SmartInfo Development (Yi Hong)
  • User Assistance Development Using Examples from BoschTechnical (Heike Hellmich)
  • Hi, I’m Tina, Your Robot User Assistant! (Dima Ilieva and Ekatarina Mitova)
  • An ERP Chatbot from Scratch: Unit4™ Wanda Digital Assistant (Priscill Orue)
  • What Is Intelligent Information? (Michael Fritz)
  • Augmented Reality – Basics and Application (Martin Schober)

Bibliographic Data

Annual Book Series | Vol. 1
Year Book 2017
17 x 24 cm, 120 pages, 2017
ISBN 978-3-944449-59-3 (softcover)
ISBN 978-3-944449-71-5 (ebook PDF)


European Association for Technical Communication – tekom Europe e.V.

Buy This Publication

Please use our fax order form for your order and either send us a fax at +49 711 65704-99, or email us at info(at)tekom.de

  • softcover: 42.50 EUR (for tekom members: 27.50 EUR)
  • ebook PDF: 27.50 EUR (for tekom members: 17.50 EUR)
  • bundle offer: When you purchase the softcover version, you receive the ebook PDF at half Price.

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