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News and Trends in Software Documentation

Karen Pradhan ,Nadezhda Ivanova ,Diana Lakatos ,Vadim Fintinari

Abstract

This tekom Europe afternoon on "News and Trends in Software Documentation" is a joint event of tekom Austria, Bulgaria, Hungary and Romania.

The first session "Content optimization for AI use" with Karen Pradhan will examine a real-world project to test, evaluate and improve content for use in AI. We will dive into steps taken, observations made, and lessons learned. We will share writing rules we have compiled from this experience that consistently work. We welcome you to the conversation about how you can optimize your own content for AI use.

In the second session "How does documentation fit in usability testing?" with Nadezhda Ivanova, you will learn how to apply best practices for usability testing and how to include documentation as part of this validation process. In addition, we will discuss the role of the authors in research activities, as well as what questions to ask and how to ask them, so that we can obtain actionable feedback for our documentation and any other sources of information.

In the third session "Sustainable documentation practices" with Diana Lekatos, you will learn key strategies such as choosing green hosting providers, optimizing performance, managing images and videos effectively, and improving user experience. You will also learn how to assess the sustainability of your documentation and implement practices that align with the principles of the Sustainable Web Manifesto. Join us to explore practical steps for building sustainable documentation and contributing to a greener web.

The fourth session "Real-world applications of AI in software documentation" with Vadim Fintinari will dive into how technical writers can apply AI today to prepare for the present Gen AI professional revolution. Not only will you learn about latest tools, but also see how AI teams use it daily to boost their productivity and increase quality of work.

Details

starting time
05/12/24 | 14:00 clock
ending time
05/12/24 | 16:30 clock
Time zone
Europe/Berlin
Host/Hosters
tekom Europe
Recording
Recording available only to logged-in members.

Speaker

Karen Pradhan

Karen Pradhan

Karen Pradhan is a Senior Technical Editor with SKIDATA, with experience authoring Online Help, user documentation and training materials for a multitude of roles. She has an education in hardware design, graphic design, and communication. She has real-world experience in product life cycles from design, to development, marketing, installation, training, and service.

Nadezhda Ivanova

Nadezhda Ivanova

Nadezhda is a user researcher with a background in Software Engineering and a Master’s degree in Artificial Intelligence. For the past four years, she has worked as a UX researcher at SAP, leading research activities across various products and services within the SAP cloud platform ecosystem.

Diana Lakatos

Diana Lakatos

Diana Lakatos is a Documentation Specialist with a focus on user and developer documentation, dedicated to helping businesses build and refine their documentation processes. With extensive experience in leading and mentoring teams, Diana drives the implementation of best practices and innovative solutions that enhance the documentation experience. Diana is also the author of the award-winning book Crafting Docs for Success: An End-to-End Approach to Developer Documentation.

Vadim Fintinari

Vadim Fintinari

Vadim is an Entrepreneur & AI Engineer, passionate about cutting-edge technologies such as AI and blockchain. With a strong entrepreneurial mindset, he co-founded steepsoft.ai (Cluj-Napoca, Romania), a company at the forefront of developing innovative solutions with cloud-based AI/ML technologies. Currently, after RebelDot's acquisition of steepsoft, Vadim continues to lead the AI & Data team.