Information Management

    • tcworld 2/2009

      Teaser Bild

      Ensuring quality in outsourcing

      Choosing the best out of the best

      Roy Rouget

      Here is an overview of standards and models that help measure and improve the quality of outsourcing services. [...]

    • technische kommunikation 1/2009

      Cross references, links and their systematic planning

      Successful References

      Mareike von der Stück

      In order to use references and cross references meaningfully in technical documentation, it is as important to classify them clearly as any other contents. This article deals describes how individual classifications can be developed using a method of standardisation. Also, the article deals with the classification of references that is followed by the user of the documentation. It does not, however, deal with references for the sequencing of contents and references with a technical raison d’être. [...]

    • tcworld 1/2009

      Teaser Bild

      Focus: Sharing knowledge across borders

      “Real value comes from building relationships”

      Corinna Melville

      An enormous amount of knowledge resides within international organizations. But how can the knowledge management (KM) team unlock this information and make it available to a large number of employees around the globe? How much knowledge should actually be shared and what kind of experience should not be passed on because it might hinder innovation and creative thinking? In an interview with tcworld KM expert Patrick Lambe answered these and many other questions. [...]

    • 1

      Teaser Bild

      Professional online networks - the Bridge to business and information

      Angela Starkmann

      The world is a village – a village with nearly seven billion inhabitants, to be exact. Through modern travel and electronic means of communication, we’ve come closer to our friends and colleagues all over the globe. There’s no serious reason keeping us from working for customers in other countries, cooperating with partners on other continents, sharing information with peers from all around, networking with all the people we have met along our path during our entire professional and social life, something, that has lately become more popu [...]

    • tcwordl 6/2008

      Teaser Bild

      How can companies prepare themselves for the changing market?

      The translation market in ten years’ time - a forecast

      Astrid Hager

      The need for translation services will increase due to the enlargement of the European Union, says our author. To cope with the rising number of documents to translate companies need software like CAT tools. [...]

    • tcworld 6/2008

      Teaser Bild

      Change Management – an underestimated success factor

      Rob Heemels and Sabine Grosser

      Although the creation and translation of technical documents are essential parts of the product lifecycle they still play a subordinate role in most international organizations. Many companies are therefore leaving these tasks to an outsourcing provider. To ensure a smooth collaboration and guarantee high quality technical documents, the outsourcing process needs to be planned and supported thoroughly. [...]

    • tcworld 6/2008

      Teaser Bild

      A preview of the tcworld conference 2008

      International information management – a sector with a promising future

      Corinna Ritter

      Hardly any product can go without a comprehensive manual – self-explanatory appliances and user-interfaces still remain dreams of the future. In order to break into international markets, companies need to translate these manuals and other documents into a multitude of languages as well as to localize according to the legal and cultural requirements of the target market. The tcworld conference, held from November 5th to 7th in the Rhein-Main-Hallen in Wiesbaden, draws the attention to the wide spectrum of international information management. [...]

    • technische kommunikation 5/2008

      New challenges and working methods for Technical Editors

      Content Management with consequences

      Kurt Frech

      “Things are never as bad as they seem”, and so a Technical Editor might think when he is about to introduce a Content-Management-System – “CMS” for short. Because, as one or the other may think, after all, one can continue to be with such a system as if nothing happened. Here the colloquialism and even an experienced professional could be wrong. The whole working process changes and along with it the editor is faced with a completely new set of responsibilities. [...]

    • tcworld 5/2008

      Teaser Bild

      Choosing media strategically for cross-border team communications

      Richard Cook

      More and more organizations are establishing cross-border teams to take advantage of global talent and global markets. Location and time are no longer impediments to building the ’dream team’ but in our rush to take advantage of these new media of e-mail, video conferences and the like we may not realize that there is also some learning for us to do on the cultural front. [...]

    • tcworld 5/2008

      Teaser Bild

      More with less: the 80/20 rule of PM

      Mark Lammers and Natalia Tsvetkov

      Eighty percent of your success comes from 20 percent of your efforts. The 80/20 rule, or Pareto’s Principle, also applies to your project team. Find out how you can focus more on the 20 percent that make the difference. [...]

    • tcworld 4/2008

      Sophie Hurst: Authoring teams become more dispersed

      Working with people from around the globe has become common practice for both authoring teams and technical documentation professionals. A recent  [...]

    • tcworld 4/2008

      Uwe Muegge: Dispelling the myths of machine translation

      It is not surprising that myths, half-truths, and misunderstandings abound regarding machine translation: It seems as if the experience most players  [...]

    • technische kommunikation 3/2008

      Siegfried Siegel: A body of rules for DITA

      A methodical approach combined with the technical possibilities of XML appears logical and highly promising. Thus, the DITA is an open standard for  [...]

    • tcworld 3/2008

      Chantal Bialek and Robert Gibson (interviewed by tcworld): Integrating cultures

      The contract has been signed, the deal is done. Time to see the results of this cross-cultural acquisition. But while the business deal is closed, the  [...]

    • technische kommunikation 2/2008

      Ferdinand Soethe: Open Applications – A Model for Technical Documentation?

      Talking with Technical Editors on the topic of Single Source Publishing (SSP), one sometimes gets the impression of talking about Utopia. (Nearly)  [...]

    • technische kommunikation 2/2008

      Johannes Schäfer: Run, Forrest, Run!

      Technical documentation with open source applications should not be a complicated matter. Apache Forrest is one such application that aligns itself to  [...]

    • technische kommunikation 2/2008

      Edgar Hellfritsch: TYPO3 – An underestimated alternative?

      Even small service providers or freelancers sometimes get the task of working on the data mass together with clients and translators or of developing  [...]

    • tcworld 1/2008

      Corinna Ritter: Integrating culture and knowledge into the corporate structure

      Many books and articles have been written on the frequent failure of cross-cultural mergers and acquisitions. According to a KPMG study 83 percent of  [...]

    • tcworld 1/2008

      “Working across cultures is always a valuable learning experience”

      Dr. Robert Mason is Professor and Associate Dean for Research at the Information School faculty of the University of Washington. His current research  [...]

    • tcworld 6/2007

      By Jörg Siemes: Information Management: A critical factor to reach strategic targets

      Manufacturing industries in Europe have overcome the low and are now on the road to recovery. Order books are full and the last years have seen the  [...]